PROTECTING CRITICAL INFRASTRUCTURE 



What we deliver


Terror and Other Crime Threat Risk Assessment 

​Security at critical infrastructure (CI) includes insiders, and the communities/neighborhoods surrounding it.  

Our anti-terror and other crime threat risk identification matrix (ATRiM) is based in 2nd Generation Crime Prevention through Environmental Design. It is the only of it's kind to apply crime prevention science research and practice.

We have created a situational crime prevention anti-fraud matrix. We combine this with a counter-fraud problem solving model for identifying and eliminating the root causes of fraud in health care systems. For more on information on this, go to health care systems landing page.  

​Insider Threats 

Workplace environment influences insider behaviors.  This premise is based on research by behavioral biologists and other related disciplines of science.  

Our insider threat risk assessment service helps you identify environmental conditions which contribute to  undesired behaviors.    

cyber insider threats      occupational fraud      theft        corruption     workplace sabotage     workplace violence ​
 t
ATRiM Frontline e-learning 

Many security and business decisions are made while depending on identification and other types of attestation documents to affirm the declarations and statements people make.  

In a global economy, personal identifiers are routinely looted through cyber attacks and social engineering scams. These personal identifiers are brokered to terrorist organizations; transnational organized crime and regional predators.
    
 Issuers of government identification make political security trade-offs that make critical infrastructure more vulnerable to attack.  In high profile cases, such as the 911 attacks on the World Trade Center and the Pentagon, the results were catastrophic, 

 The ATRiM Group designed e-learning for frontline employees who depend on ID and other types of attestation documents to make security and business decisions This training closes security gaps left unattended to by government identification issuers.    

We take a "train the trainers" approach in order to grow your in-house capacity develop their frontline information gathering outlier detection skills who take our ATRiM Frontline e-learning training. ​​​​

Who we work with

 Frontline Employees

Lea
​Critical infrastructure (CI) is aware of the need to fully engage frontline employees in identifying outsider attacks.

Security and frontline employees making   judgments and decisions require new competencies and skills to identify outlier patterns  of human behavior. The need confidence to follow up on their concerns  when  something doesn't feel quite right about a person, or their story; and do so so in polite, respectful and unbias ways.

Talk to us about information gathering plans and escalation protocols that mitigate  accusations of bias.  

Learn about implicit bias and the role of affect (emotions) in judgment an decision making. Learn our thoughts on emotional resiliency  or reducing insider threats.  
 

Supervisors & Managers


Managers of frontline employees need to be well informed on how mood influences perception; and how emotions inform intuition judgment and decision making. 

They need knowledge and skills for assuring that front line employees  depending on documentation make the right judgments and decisions. - 

They must learn to be vigilant for insider "noise" in the workplace that if left unattended manifests into security problems..  

​Your managers and supervisors can be trained to identify situation-specific  environmental conditions that are catalysts for bad behavior and that provide   rationalizes or excuses for insiders and independent contractors when they are tempted to do bad things. ​

Facilitation

 
Crime prevention, social psychology and behavioral biology offer  huge insights for developing security learning cultures.

Security learning cultures improve capacity to identify and resolve human-centered security threats.  

Our facilitation tools include:

Search Conferencing for emotionally engaging your insiders at all levels of the organization; in the design and implementation of a security learning culture tailored to your specific critical infrastructure sector threats.  

Planning-in-action workshops that engage insiders in security problem solving.

​They learn the skills for seeking  situational specific security solutions.  ​

The Roots of our Services

 Acts of Terror and Other Crime Threats

​There are security vulnerabilities left  unattended to at critical infrastr5ucture.   

Urban planner and criminologist, Gregory Saville, designed the  ATRiM matrix.. He is a cofounder of the ​International CPTED Association. 

ATRiM is offers a multi-disciplinary approach for identifying and reducing crime related threats. 

​ Developed with a grant from the U.S. Dep't of Homeland Security, ATRiM introduces crime prevention science to the critical infrastructure risk assessment process.

This prevention science based approach is also applied in our health care counter fraud matrix and related consulting services. ​ 

Insider Threats


​There are rising concerns about cyber attacks and related  insider threats; .

This adds a new layer of complexity to other  concerns such as   occupational fraud, theft, corruption.

Lately we think about the environmental factors contributing  to underserved threats that include  workplace  sabotage and workplace violence.

From our experience with crime prevention science, we have new insights to share on: 
  • why people behave the way they do,  and ​
  • situation specific mitigation responses
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We believe workplace and outside environments are singularly the most significant player in shaping human behavior.  ​​​​​

False Personation & Identity Fraud

​ The 911 Task Force determined the terrorists  who boarded the aircraft  to use  as weapons in their attacks; did so with fraudulently obtained State Identification Cards.   

​Our frontline e-Learning and skills development  was created for detecting red flag indicators of ruses at the point-of-service that ought to raise concerns.

The human brain is a predictive machine.It has a tendency to find problems where the don't exist; if not properly orientated in their training. 

We deliver information gathering skills for getting information accurately, and in the words of the interviewee.  Participants learn to control their mood and  behavior to establish a baseline for observing how people react to their authority.  This opens the door for detecting physical and verbal ruses.

The training introduces  implicit bias  and methods for identifying  and eliminating it.  ​

CONTACT US

We'll find the right package for your organization.

email
john.lyons@atrim-group.org
​

phone
506.461.1951
613.453.1910 ​

location
Gary Hall
Fredericton, New Brunswick, Canada
     and
John Lyons
​Kingston, Ontario, Canada

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Threat Assessment and Security
...​adding science to the processes 

Your critical infrastructures is a dynamic, complex systems made up of many smaller interdependent ecosystems (natural, biological, social and socio-technical) that are interdependent. Each is doing its part and rely on the other parts to do theirs as well. Within this context, insider behaviors rarely tightly fit into the orderly and linear boxes of policy and guidelines.  
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For generations, security has worked on detection and prevention . Recent science tells a much more complex security story about why people behave the way they do, and on what influences this behavior. 

Some behaviors may be influenced by linear cause and effect security controls.  Others are not. Some insider threats are predictable. Most are not, seeming to come out of nowhere.

Everything to do with human behavior is complex and messy. No two people respond (an "effect") exactly the same way to a linear "cause." . Every individual behavior is depends on context. With insiders, there is always an element of unpredictability.




 

Project Symphony​
...an idea

Have you listened to an orchestra warming up? Each musician is a master of their individual instruments making noise. Yet, when they begin working collaboratively around plan...in this case a musical score...that's when great things start to happen.  

​Dynamical systems theorists working with chaos, would ask managers and security at critical infrastructure  if unwanted behaviors depends on some initial condition. Perhaps this is better understood as "noise" inside an ecosystem that can amplify into problems.  Thinking about security this way, as least metaphorically, is a quantum leap. 

To get there, the idea is simple enough. Building security learning cultures which factor how every part and action inside  smaller ecosystems impacts the integrity of the whole. The tool of a security learning culture is situation specific problems and apply solutions from science to build a body of best practices.

  
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